TERMS AND CONDITIONS

Last updated: July 16, 2026

Welcome to SARAH LINE. These Terms and Conditions govern your access to and use of our website, sarahlinekw.shop, and your purchase of any products available through the website.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before completing your purchase.

1. General Information

This website is operated by SARAH LINE. Throughout the website, the terms “we,” “us,” and “our” refer to SARAH LINE.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell our products.

2. Eligibility

By using this website, you confirm that you are at least the legal age of majority in your country or that you have permission from a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order or creating an account.

3. Products and Availability

We make every reasonable effort to display our products, colours, fabrics, sizes, descriptions, and images as accurately as possible.

However, the actual colour of a product may vary slightly depending on your device, screen settings, lighting, or photography.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or cancel an order if an item becomes unavailable.

4. Sizing and Measurements

Customers are responsible for reviewing the size guide and selecting the correct size before placing an order.

Measurements may vary slightly due to the nature of garment production and tailoring.

For customised, altered, or made-to-order items, the customer is responsible for providing accurate measurements. SARAH LINE will not be responsible for sizing issues caused by incorrect measurements supplied by the customer.

5. Prices

All prices displayed on the website are shown in the currency selected on the website.

Prices may be changed at any time without prior notice. The price charged will be the price displayed at the time the order is confirmed.

Shipping fees, customs duties, taxes, and other applicable charges may be calculated separately and displayed during checkout.

6. Orders

Submitting an order does not automatically mean that the order has been accepted.

We reserve the right to accept, reject, limit, or cancel any order for reasons including:

• Product unavailability

• Incorrect pricing or product information

• Payment issues

• Suspected fraud or unauthorised activity

• Incorrect or incomplete customer information

An order is considered confirmed once payment has been successfully processed and an order confirmation has been issued.

7. Payment

Customers must provide valid and authorised payment information.

Payments are processed through secure third-party payment providers. SARAH LINE does not directly store complete payment card information.

We reserve the right to cancel an order if payment cannot be verified or authorised.

8. Shipping and Delivery

SARAH LINE offers local and international delivery to available destinations.

Delivery times displayed on the website are estimates only and may vary depending on the destination, courier, customs procedures, public holidays, weather conditions, or other circumstances outside our control.

Customers are responsible for providing a complete and accurate delivery address and contact number.

SARAH LINE will not be responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete delivery information provided by the customer.

9. Customs Duties and International Orders

International orders may be subject to customs duties, import taxes, clearance charges, or other fees imposed by the destination country.

These charges are not included in the product or shipping price unless expressly stated during checkout.

The customer is responsible for paying any customs duties, taxes, or fees required by the destination country.

We are not responsible for delays caused by customs authorities.

10. Returns and Exchanges

Returns and exchanges are subject to the Return and Exchange Policy published on our website.

Products must be returned in their original condition, unworn, unused, unwashed, undamaged, and with all original labels and packaging attached.

Items showing signs of wear, washing, perfume, makeup, alteration, damage, or misuse may not be accepted.

Customised, altered, made-to-order, personalised, or final-sale items cannot be returned or exchanged unless they are defective or incorrect.

Shipping fees and customs charges are generally non-refundable unless the order was incorrect or defective due to an error by SARAH LINE.

11. Incorrect or Defective Products

Customers must inspect their order after delivery.

If you receive an incorrect, damaged, or defective product, please contact us promptly at sarahlineweb@outlook.com and provide:

• Your order number

• A description of the issue

• Clear photographs or videos of the product

• A photograph of the packaging and shipping label, where applicable

Claims will be reviewed before a replacement, exchange, refund, or other solution is approved.

Damage caused by normal wear, incorrect use, incorrect washing, alterations, accidents, or failure to follow care instructions is not considered a manufacturing defect.

12. Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee that an order can be changed or cancelled after it has been confirmed, prepared, altered, customised, or dispatched.

Once an order has been shipped, it cannot be cancelled and will be handled according to our Return and Exchange Policy.

13. Promotions and Discount Codes

Promotions and discount codes:

• Are valid only during the stated promotional period

• Cannot be exchanged for cash

• May not be combined unless expressly stated

• May exclude selected products

• Must be entered correctly during checkout

Discounts cannot normally be applied after an order has been completed.

We reserve the right to modify, suspend, or cancel a promotion where misuse, fraud, or technical errors are identified.

14. Intellectual Property

All website content, including logos, brand names, photographs, designs, graphics, text, videos, product names, and other materials, belongs to SARAH LINE or its authorised licensors.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially use any website content without our prior written permission.

15. Prohibited Use

You may not use the website:

• For any unlawful or fraudulent purpose

• To violate intellectual property rights

• To upload malicious software or harmful code

• To interfere with the security or operation of the website

• To submit false or misleading information

• To attempt unauthorised access to accounts, systems, or customer data

• To resell or commercially exploit website content without permission

We may restrict or terminate access to the website if these Terms are violated.

16. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment providers, delivery companies, social media platforms, and Shopify.

We are not responsible for the content, availability, privacy practices, security, products, or services of third parties.

Your use of third-party services may be subject to their own terms and policies.

17. Limitation of Liability

To the fullest extent permitted by applicable law, SARAH LINE will not be liable for indirect, incidental, special, or consequential losses arising from:

• Your use or inability to use the website

• Delivery delays outside our reasonable control

• Customs procedures or charges

• Incorrect information provided by the customer

• Third-party payment, delivery, or technology services

• Misuse, alteration, or improper care of products

Nothing in these Terms excludes any rights or liabilities that cannot legally be excluded.

18. Force Majeure

SARAH LINE will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, government restrictions, customs delays, labour disputes, courier disruptions, internet failures, or payment-system interruptions.

19. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

By using the website, you acknowledge that your information may be processed by Shopify, payment providers, delivery companies, and other service providers required to fulfil your order.

20. Changes to These Terms

We may update these Terms and Conditions periodically.

Any revised version will be posted on this page with an updated revision date. Your continued use of the website following an update constitutes acceptance of the revised Terms.

21. Governing Law

These Terms and Conditions are governed by the applicable laws of the State of Kuwait.

Any dispute shall be subject to the jurisdiction of the competent courts of Kuwait, unless otherwise required by applicable consumer-protection laws.

22. Contact Us

For questions about these Terms and Conditions, please contact:

SARAH LINE
Email: sarahlineweb@outlook.com
Phone: +965 512 98166
Location: Kuwait