PRIVACY POLICY

Last updated: July 16, 2026

SARAH LINE respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit sarahlinekw.shop, place an order, create an account, communicate with us, or otherwise use our services.

Our website is hosted by Shopify, which provides the e-commerce platform used to operate our online store.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Personal and Contact Information

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Country and location information

Order and Transaction Information

• Products purchased or viewed

• Selected size, colour, or product options

• Order number

• Order value

• Payment status

• Delivery and return information

• Purchase history

Payment Information

Payments are processed through Shopify and authorised third-party payment providers.

We may receive limited payment-related information, such as the payment method, transaction status, and confirmation details. We do not directly store complete debit or credit card details.

Account Information

Where customer accounts are available, we may collect:

• Login credentials

• Account preferences

• Saved addresses

• Order history

Technical and Usage Information

We may automatically collect information including:

• IP address

• Browser type

• Device type

• Operating system

• Website activity

• Pages and products viewed

• Referral source

• Cookie identifiers

• Approximate location based on your device or IP address

Communications

We collect information you provide when you:

• Contact customer support

• Submit a contact form

• Send an email or WhatsApp message

• Make a complaint

• Request a return or exchange

• Participate in a survey or promotion

2. How We Collect Information

We may collect personal information:

• Directly from you

• Automatically through cookies and similar technologies

• Through Shopify

• Through payment providers

• Through shipping and delivery providers

• Through marketing and analytics platforms

• Through social media platforms

• From other service providers that support our business

3. How We Use Your Information

We may use your personal information to:

• Process and confirm orders

• Process payments

• Prepare and deliver purchases

• Provide order and delivery updates

• Manage returns, exchanges, cancellations, and refunds

• Respond to enquiries and provide customer support

• Create and manage customer accounts

• Detect fraudulent or unauthorised transactions

• Protect our website, customers, and business

• Improve our products, website, and customer experience

• Analyse website traffic and shopping behaviour

• Personalise products, content, and advertising

• Send promotional communications where permitted

• Comply with legal, tax, accounting, and regulatory obligations

• Enforce our Terms and Conditions and other policies

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to:

• Keep the website functioning

• Remember your preferences

• Maintain your shopping cart

• Understand how visitors use the website

• Measure website and advertising performance

• Prevent fraud

• Display relevant advertising

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the operation or availability of website features.

5. Marketing Communications

Where permitted, we may use your contact information to send:

• New collection announcements

• Product updates

• Special offers

• Promotional campaigns

• Abandoned-cart reminders

• Other marketing communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

Even after unsubscribing from marketing communications, you may still receive essential messages relating to your orders, account, payment, or customer-service requests.

6. How We Share Your Information

We may share personal information with trusted service providers where necessary to operate our business, including:

• Shopify

• Payment processors

• Banks and financial institutions

• Shipping, courier, and fulfilment providers

• Website hosting and technology providers

• Customer-support providers

• Marketing and advertising platforms

• Analytics providers

• Professional advisers, accountants, and legal advisers

• Government bodies, courts, regulators, or law-enforcement agencies where legally required

We only share information that is reasonably necessary for the relevant service or legal purpose.

We may also disclose information in connection with a merger, acquisition, restructuring, financing, sale of assets, or transfer of all or part of our business.

7. Shopify

Our online store is powered by Shopify.

Shopify collects and processes certain personal information to provide hosting, checkout, payment, fraud prevention, analytics, and other e-commerce services.

Information processed by Shopify may be transferred to and stored in countries outside your country of residence.

Shopify’s processing of personal information is also governed by its own privacy policies.

8. International Data Transfers

Because we use international technology, payment, marketing, and delivery providers, your personal information may be transferred to, stored in, or processed in countries outside Kuwait.

Where required, we and our service providers take reasonable measures to protect personal information transferred internationally.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete and manage your orders

• Provide customer support

• Maintain business and transaction records

• Meet tax, accounting, and legal requirements

• Resolve disputes

• Prevent fraud

• Enforce our agreements and policies

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure.

However, no website, online transmission, or storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account details and passwords.

11. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of certain personal information

• Object to or restrict certain processing activities

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

• Request a copy of certain personal information

• Submit a complaint regarding the processing of your information

Some rights may be subject to legal limitations or record-retention requirements.

To submit a request, contact us at sarahlineweb@outlook.com. We may ask you to verify your identity before completing the request.

12. Children’s Privacy

Our website and products are not directed to children under the applicable legal age.

We do not knowingly collect personal information directly from children without appropriate parental or guardian consent.

If you believe a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

13. Third-Party Websites

Our website may include links to external websites or social media platforms.

SARAH LINE is not responsible for the privacy, security, content, or practices of third-party websites. You should review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, website, services, technology, or legal obligations.

The revised policy will be posted on this page and the “Last updated” date will be updated accordingly.

15. Contact Us

For questions, complaints, or requests relating to this Privacy Policy or your personal information, please contact:

SARAH LINE
Email: sarahlineweb@outlook.com
Phone: +965 512 98166
Location: Kuwait